Building a multilingual information application for immigrants to easily access resources
City of Philadelphia's Office of Immigrant Affiars
The Office of Immigrant Affairs (OIA) promotes the well-being of Philadelphia’s immigrant communities and their inclusion into the civic, economic, social, and cultural fabric of the City. Their work focuses on three areas: policies & programs, economic development, and cultural programming & outreach.
The OIA lacked a soft intake process for immigrants to communicate with the government and access resources. The City houses an abundance of information and provides so many resources that it can be overwhelming having to look for something specific.
Users first select their language to utilize throughout the app, then navigate through a series of questions that help narrow their needs from a general topic to something more specific.
The admin portal allows for OIA members to edit the flow of questions and answers when needed.